#045: The Absolute Best Customer Service
Career Growth Made Easy
English - March 22, 2021 04:00 - 13 minutes - 9.24 MB - ★★★★★ - 8 ratingsCareers Business Education How To career job resume interview performance raise promotion Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
The Absolute Best Customer Service
See how a recent fast-food restaurant experience helped create today’s show title. We all have received good or great customer service from time to time. Sometimes, customer service even falls short and you would rate it as poor. But, what does it take for The Absolute Best Customer Service?
Chapters
[00:44]
Find out the background as to why this episode was put together.
[01:49]
When you set yourself up early for success, it positions you in a powerful place going forward.
[01:57]
Unfortunately, you can only make a first impression one time. You do, however, have the ability to course-correct, over time.
[02:23]
Book smarts also called hard skills are important, but you need good control of your soft skills, your people skills, too! (Episode 9)
[04:44]
Most of us put our best foot forward when starting conversations. But what should we do when that doesn’t work out? (Episode 40)
[05:30]
Occasionally, we need to pull great customer service out of people.
[06:05]
Great first impressions and consistent high performance aren’t the only things needed for successful customer service.
[08:00]
It’s important to have recovery plans in our personal and professional lives. That way, we can provide improved customer service when issues do arise.
[10:15]
See how Craig used his customer service lesson to boost his performance.
[11:50]
Here’s a CGME episode you should tune in to if you want to boost your customer service! (Episode 21)
Mentioned Links
CGME Ep. 09 - 4 Year Degree NOT Required
CGME Ep. 40 - Becoming Aware of Your Emotional Intelligence
CGME Ep. 21 - How to Level Up Your Customer Service
Bonus Link
CGME Ep. 27 - That’s Not My Job! Closed Minded Thinking