#027: That's Not My Job! (Closed Minded Thinking)
Career Growth Made Easy
English - August 31, 2020 04:00 - 11 minutes - 7.83 MB - ★★★★★ - 8 ratingsCareers Business Education How To career job resume interview performance raise promotion Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
That’s Not My Job! Closed Minded Thinking
Have you ever asked for customer service only to hear, “That’s not my job!”?
That response can cause people to become extremely frustrated, disappointed, and defensive.
When it comes to our roles at work, why would we ever want to say those dreaded words to a colleague or customer?
“That’s not my job!” is an expression that turns anybody and everybody off.
Learn how to view things differently and potentially change how you react in certain situations in this week’s episode of CGME, streaming now.
Chapters
[00:51] How much more of other peoples jobs do we have to do? And how do we handle ‘extra work requests’ from others?
[02:11] What type of approach do you take in your job role? Do you have an ownership mindset? Maybe there are broken communication links or processes that, without realizing, you’ve identified.
[03:07] Do you know you who your customers are? Hint: It’s not just the end paying customer. Listen to episode 21 Level Up Your Customer Service to find out more.
[04:08] What if you identify gaps in your work stream or work flow? Does this mean you have to be the one that compensates, always work late, puts in the over time? No, you don’t have to pick up every ball – you can be selective!
[04:59] How much more effort would it take to go that extra step, that extra mile? If you’re going to do it, do it from a good place in your heart.
[07:00] If you recognize the same extra work tasks are showing up repeatedly it could be an indication of problems. When those repeat tasks aren’t getting handled it could be because of assumptions…
[07:54] The past does not have to equal the future. We all have the opportunity to recognize the need for change and adapt. Closed minded thinking can be changed!
[09:57] Listener feedback is appreciated! Let us know what you think.
Mentioned Links
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CGME Ep 21: Level Up Your Customer Service
Author, speaker, Matthew Kelly’s book Resisting Happiness
Author, speaker, Andy Andrews book The Seven Decisions
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Website: CraigAncel.com