#021: Level Up Your Customer Service
Career Growth Made Easy
English - July 20, 2020 04:00 - 8 minutes - 5.74 MB - ★★★★★ - 8 ratingsCareers Business Education How To career job resume interview performance raise promotion Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Level up your customer service!
What does customer service mean to you?
Who is the ultimate customer? Is it the end customer, the paying customer?
In today’s episode I suggesting taking a broader perspective.
Looking beyond the traditional end customer, the paying customer as the only person we need to serve.
We can have many customers to serve, those that are upstream and downstream.
Chapters
[00:26] What does customer service mean to you? Who is your customer?
[00:57] We can become complacent in our job role and comfortable with our responsibilities.
[01:21] How do you really level up your customer service? You recognize and support both your upstream and downstream customers.
[02:16] Become a customer delighter by exceeding expectations and creating positive memories of the experience.
[02:32] The secret to customer service is to treat everyone as a customer.
[03:25] Take a proactive step, speak to your supervisor, and have that “Level Up” conversation.
[04:55] A recap of our “Level Up” episode.
[05:25] Want to learn more about complacency and see how it can affect you?
[05:37] Are you standing out at work?
[06:23] Grab your FREE copy of our resume tuneup tips!
[07:35] Listener challenge! Test your resume against episodes 02 “Is your resume holding you back?” and 11 “Is your resume old?”.
Referenced Links
Episode 012: How Does Complacency Affect You?
Episode 010: Are You Standing Out?
Free Resume Tune-Up Tips
Episode 002: Resume Holding You Back?
Episode 011: Is My Resume Old?