Marie-Claire Ross on trust: the difference between toxic and top performing cultures (#12)
Candour Communication Podcast
English - January 17, 2021 20:47 - 1 hour - 38.8 MB - ★★★★★ - 6 ratingsSelf-Improvement Education Society & Culture Relationships empathy simon sinek soft skills jocko podcast people skills brene brown leaders unlocking us dare to lead candour Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
3:23 - why teach companies about trust?
8:19 - distrust in management seems common.
9:19 - organisations who resist learning about trust usually have trust issues.
10:23 - weird trust lady.
12:41 - winning over the sceptics.
14:32 - weird trust lady vs trust expert.
15:50 - effect of vulnerability on trust.
18:50 - you cannot be vulnerable in front of everyone.
19:18 - vulnerability is less about the sender than the receiver.
19:57 - team building exercises create fake vulnerability.
21:13 - how can we build trust with people?
21:31 - we trust people when we know their emotional triggers.
22:18 - how NASA builds trust within astronaut teams.
23:20 - asking questions to get below the surface.
24:08 - find common ground.
24:32 - where there's no risk there's no reward.
25:08 - COVID has given us common ground to built upon.
26:56 - we're more open because we realise we're not the only one struggling.
28:59 - I don't care what you know until I know that you care.
29:40 - self-interest gets in the way of trust at work.
30:29 - the business case for trust.
32:55 - how can leaders without trusting cultures improve?
34:20 - lack of self-awareness can inhibit trust.
35:29 - leadership behaviours that cause trust issues.
40:50 - is trust earned or given?
43:33 - the roles of leaders and team members in building trust.
44:20 - the trust battery.
48:52 - corporate communication: protect or transparent?
52:00 - belief is key part of trust.
55:35 - delegation and accountability impacts trust.
57:09 - being a good leader is helping people unlock their potential.
58:24 - team trust cheat sheet.
You can find more detailed show notes at: https://candourpodcast.com/marie-claire-ross/