WFM - Workforce Management Meets Workforce Morale
CallTalk™ Radio
English - February 13, 2013 18:00 - 32 minutes - 7.24 MB - ★★★★★ - 7 ratingsBusiness call center contact center call center agent certification Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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With Special Guest: Ed Poorbaugh, Manager Support Center Operations and Supplier Support
Sysco Business Services
Scheduling in a Call Center is very complex. Ed will share best practices on how to staff for OT and those undesirable shifts, as well as great ideas on ways to motivate the Representatives. Representatives are more than a resource to handle the work, they are an asset and Ed will share ways to show they are genuinely appreciated.