SPECIAL CALLTALK: Coronavirus & Contact Center Management

CallTalk™ Radio

English - March 12, 2020 17:00 - 34 minutes - 30.9 MB - ★★★★★ - 7 ratings
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Guest Dr. Charles Fenzi and our host, Bruce Belfiore, author of Coronavirus and your Call Center: Don’t Panic – Plan and Prepare, which focuses on how to show true management leadership in the face of this crisis.

This special episode of CallTalk™ is dedicated to providing you information and advice that will make you better able to display, and develop, your management skills in a time of Coronavirus. Learn ways to protect your most precious assets - - your colleagues - - while serving your callers and keeping the corporate mission in mind.