Site Selection: What does the research show are the key success factors?
CallTalk™ Radio
English - December 08, 2010 18:00 - 37 minutes - 8.37 MB - ★★★★★ - 7 ratingsBusiness call center contact center call center agent certification Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Hold Time and Transfers: the balancing act you can win!
Bruce Belfiore will interviews Kristin Beatty, site analytics specialist with CB Richard Ellis, on the key points to consider when selecting a contact center location. The session reveal's the latest research on site selection and the labor analytics which every manager should know before deciding on setting up at a new address.