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Quality Assurance: Call Monitoring Your Agents Will Love
CallTalk™ Radio
English - February 02, 2011 18:00 - 35 minutes - 7.88 MB - ★★★★★ - 7 ratingsBusiness call center contact center call center agent certification Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Creating a quality monitoring program that is valued by the business requires you to have a well-developed strategy that is aligned with your organization's business objectives. But you can't stop there - it is just as important to create a culture in which agents value and look forward to having their calls evaluated. Lisa Courteau joins us to share her insights.