IVR - Call Flow and Design

CallTalk™ Radio

English - April 13, 2011 20:00 - 45 minutes - 10.2 MB - ★★★★★ - 7 ratings
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The IVR is a customers first contact with your business when calling in, so it is extremely important for it to start off well. Industry Expert Jay Minnucci joins us to talk about proper flow and design.