How to Lead Customer Contact Center Professionals Through Change

CallTalk™ Radio

English - December 07, 2017 18:00 - 38 minutes - 34.5 MB - ★★★★★ - 7 ratings
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Previous Episode: Overcome Three Critical Training Challenges that Hamper Excellent Service

Next Episode: Agent Engagement & Empowerment

Change surrounds contact center managers: mergers, systems changes, organizational changes are all high-impact events that present managers with huge challenges. Join us for the final CallTalk episode of 2017 as we explore these issues with our Change Management expert, Steve Ellis. Steve will share his exceptional experiences and walk us through a structured approach to leading contact centers during major changes. Be ready to take notes on tips to prepare your team for both change – and success!