CX + EX = Success
CallTalk™ Radio
English - October 14, 2020 17:00 - 35 minutes - 31.3 MB - ★★★★★ - 7 ratingsBusiness call center contact center call center agent certification Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Emerging Best Practices for Recruiting and Training in the New Normal
Next Episode: Digital CX in Consumer Utilities
If you are measuring your customer experience and not measuring your employee experience you are missing a great opportunity to discover the gaps in critical issues like customer loyalty and employee loyalty. As the saying goes, if you don’t measure, you cant manage.