CallTalk - A BenchmarkPortal Christmas Special

CallTalk™ Radio

English - December 14, 2011 21:00 - 32 minutes - 7.32 MB - ★★★★★ - 7 ratings
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Previous Episode: VUI and the Latino Caller

Next Episode: Live in Vegas - Call Center Campus: 20 ideas in 20 minutes

We call up to one of the busiest Contact Centers in the world at time of year - Santa's Workshop. From WFM to FCR, we ask them to share their Best Practices with us. This entertaining but informative show is a compilation of call center best practices from the diverse team of Contact Center Experts here at BenchmarkPortal.