Caller I.D. and the Contact Center

Cost of caller identification: Even though it's been around for decades, caller ID continues to pose problems for your contact center.  Today, we'll be talking about why those problems are actually getting worse, and discuss some ways your contact centers can alleviate the burden and cost of caller ID.

Guest:

Ian Roncoroni is the founder of Next Caller, advanced caller ID for businesses. Next Caller is the world's largest caller ID database, linking telephone number to name, address, email, household income, and other personal information. Ian is the head of business development, and wrote the logic for their proprietary data aggregation algorithm. This algorithm is so unique that industry giants like Nextiva, 8x8, and Vertical Communications have made Next Caller their native caller ID product. He is a graduate of Princeton University and the prestigious Y Combinator program.