Bringing Texting to Life in your Call Center

CallTalk™ Radio

English - March 15, 2023 17:00 - 32 minutes - 28.5 MB - ★★★★★ - 7 ratings
Business call center contact center call center agent certification Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Future of Hiring: Innovative Approaches for Recruiting & Retaining Top Agents

Next Episode: Hiring CSRs: Latest on Security Screening and Drug Testing

Answering services have been around for 100 years. But times are changing, and today, customers want to text companies. Businesses are text-enabling their business lines every day. But often, they’re too busy to respond to customers themselves. Join Bruce Belfiore as he interviews Gary Pudles about how easy it is to make your business “textable,” as well as being the first answering provider with on-demand live agents to respond to texts and chats when companies can’t.

With Guest Gary Pudles, President & CEO of AnswerNet.

Gary founded AnswerNet in 1998.

He’s a recipient of the prestigious "Ernst and Young Entrepreneur of the Year" award for business service providers, and was named a 2022 “Philadelphia Titan 100,” for CEOs who demonstrate exceptional leadership, vision, passion, and influence in their field.

Also in 2022, Inc. Magazine named AnswerNet a “2022 Inc. Power Partner” in telecommunications.