Why Incentivizing AHT is Often Dumb
CX RIOT RADIO
English - January 21, 2022 17:23 - 6 minutes - 5.61 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Call Center Culture and Leadership (or lack thereof) During a Crisis with Yergy from the Misery Machine!!
Next Episode: CX Book Recommendations
Do you incentivize your call center agents' AHT (Average Handle Time)?
Why?
Stop.
Anyway... share, rate, review!
The Caffeinated CX LinkTree: https://linktr.ee/caffcx
---
Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support