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Call Center Culture and Leadership (or lack thereof) During a Crisis with Yergy from the Misery Machine!!
CX RIOT RADIO
English - January 19, 2022 15:00 - 43 minutes - 40.1 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Improving CX in an Industry with a Bad Rep w/Daniel Mattar
Next Episode: Why Incentivizing AHT is Often Dumb
The ACS Murders: https://www.youtube.com/playlist?list=PL5RlC2z-L-I10l2H38K3y-vKNl5-ejLJ_
The Misery Machine on Apple: https://podcasts.apple.com/us/podcast/the-misery-machine/id1486604765
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This is a very special episode for me, and I hope for you as well. Jess Yergin (Yergy) is an old, dear friend and here we talk about a couple of tragic events that struck the call center she worked at as a Team Lead/Supervisor/Manager.
Also, we discuss what life was like at this (and many other) call centers.
The CaffCX LinkTree: https://linktr.ee/caffcx
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