why are you still doing what your customers hate?
CX RIOT RADIO
English - March 20, 2024 10:57 - 31 minutes - 29.1 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: I Don't Know (From the Archives)
Next Episode: Contact Center Team Leads
It's time to stop doing what your customers hate. Long hold times? Leave it in the past!
Having to transfer customers between multiple agents or departments? Throw that in the trash where it belongs.
Junk fees? Junk fees get tossed back into the same dumpster fire that they somehow crawled out of.
It's about making it easy for your customers to do business with your business. About making it convenient for the customer and not just convenient for YOU.
https://linktr.ee/caffcx
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