Training Customer Service Reps

CX RIOT RADIO

English - May 13, 2022 14:23 - 19 minutes - 18.5 MB - ★★★★★ - 1 rating
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Previous Episode: Gimme Gimme Gimme

Next Episode: Reducing Turnover in Your Contact Center

In this episode of Caffeinated CX we talk training. This is an outline of our training curriculum we use for brand new Customer Service Reps. And it works.

Things covered in this episode:

Onboarding

Company Culture and Values

Stoicism

Customer Experience

Icebreakers.

If you have any questions, please reach out to me on LinkedIn: https://www.linkedin.com/in/davidjpowers2/

The Caffeinated CX LinkTree: https://linktr.ee/caffcx

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