187: Micheu Njiru - Key principles for developing a customer-centric culture

Business Mic

English - November 24, 2023 06:46 - 22 minutes - 17 MB - ★★★★★ - 5 ratings
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Previous Episode: 186: Ilenia Vidili - Unveiling the Path to Customer-Centric Transformation

Next Episode: 188: Shorouk Ali - Enhancing CX through Customer Insights Mastery

Micheu Njiru is the Director of Customer Excellence at KCB Bank Group. With a wealth of experience, Micheu is a dedicated advocate for fostering unparalleled customer experiences within business landscapes. He shares invaluable insights, drawing from his expertise in strategically implementing technology and cultivating a culture of excellence.

During our conversation, Micheu unpacks the fundamental principles crucial to fostering a customer-centric culture, offering actionable tips that resonate across industries. Tune in to discover key strategies essential for nurturing a culture centered around exceptional customer experiences.

https://www.businessmic.com/micheu-njiru