173: Georges Essama - Improving Customer Experience in African Public Sectors

Business Mic

English - July 03, 2023 05:17 - 26 minutes - 18.4 MB - ★★★★★ - 5 ratings
Careers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: 172: Lynn Hunsaker - The impact of business silos on Customer Experience

Next Episode: 174: Sonia Karamagi Kasagga - Elevating Customer Experience through Personalisation and Internal Sensitization

Georges Essama is the Head of Marketing, Communication and Customer Experience at CAMTEL in Cameroon, winner of CXPA's 2022 Emerging Leader Awards, and 2023 chair of CXPA Africa.

During our conversation, Georges shared the state of customer experience on the African continent, and how public sector organisations in Africa can improve their customer experience.

https://www.businessmic.com/georges-essama/