170: Victor Songa Musiwa - Enhancing Customer Experience through Business Process Management

Business Mic

English - June 07, 2023 07:31 - 26 minutes - 23.4 MB - ★★★★★ - 5 ratings
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Previous Episode: 169: Craig Stoss - The impact of Artificial Intelligence on Customer Experience

Next Episode: 171: Rebekah Kabugo Mugisha - Putting customers at the centre of business strategy

Victor is a Customer Experience Professional passionate about leveraging information systems as a tool for achieving strategic and operational excellence. He has over 10 years working experience in business-focused IT environments covering transportation and logistics, mining and financial services.

Victor has served as the Head of Customer Experience for Capricon Investment Holdings, Bank Windhoek, and Multichoice Namibia. In this episode, Victor shares his views on how to transform Customer Experience using Business Process Management.

https://www.businessmic.com/victor-songa-musiwa/