Hospitality and Customer Service
Business Edge
English - February 15, 2022 13:00 - 27 minutes - 24.8 MB - ★★★★ - 10 ratingsCareers Business Education Self-Improvement industry leaders alpha kappa psi fraternity business career advancement professionals stories promotion Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Is the customer always right? Take a deep dive into the world of hospitality and customer service with co-founder of the Hospitality Leadership Academy, Alec Dalton. Listen to him speak to how COVID affected the hotel business, his time working with the Disney organization, and his tips on how to create great customer experiences by building relationships between the customer and the brand.