Top 3 Things Your Phone Team MUST Be Effective At with Laura Hatch

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Bulletproof Dental Practice Podcast Episode 157

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Guest: Laura Hatch 

Key Takeaways  

Introduction Front Office Rocks Importance of Front Office Team “Walk a Mile in My Shoes” Challenge We’ve Always Done it That Way  Ideal Time for New Patient Call Questions from a Patient’s Perspective Delivering Happiness Potential New Patient Calls Respect the Phone, A Butt in a Chair The Dual Close Training, Guidelines, Scripting  Systems & Speaking from your Heart Dentists: Being Vulnerable, Being Leaders, Growing and Teaching The “Why” Importance of Training

References

Front Office Rocks 

Delivering Happiness book by Tony Hsieh 

Tweetable

If you don’t have bats, you can’t hit a homerun. -Dr. Boulden

In the absence of a system, people will create their own. -Dr. Boulden

The experience starts before the first phone call. -Laura Hatch

Give your team a reason to love you first. -Dr. Spodak

We don’t have to have it all figured out, we just have to learn and grow together. -Laura Hatch