RETAIN: Dealing with Upset Patients

Bulletproof Dental Practice

English - October 22, 2020 14:00 - 23 minutes - 22.5 MB - ★★★★★ - 241 ratings
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Previous Episode: FINANCIAL PLANNING: Rundle in Dentistry? with Professor Scott Galloway

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Bulletproof Dental Practice Podcast Episode 176

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Key Takeaways

Introduction Values Verbiage Is Everything Validate Concerns Post-Operative Calling Alignment Issue Team First

References

Bulletproof Dental Practice

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Communication is either a loving response or a cry for help. Dr. Craig Spodak

People just want to be understood. Dr. Peter Boulden

Payback is best served cold. Dr. Peter Boulden