Chris Voss is a former FBI hostage negotiator and currently CEO of the Black Swan Group which specializes in solving business communication problems using hostage negotiation solutions. Chris wrote the national best-seller — Never Split The Difference, which was named one of the seven best books on negotiation. 


Chris has used his extensive experience in international crises and high-stakes negotiations to create a one-of-a-kind program and team that applies these globally proven techniques to the business world. Chris assists businesses in securing and closing better deals, saving money, and resolving internal communication issues between senior management and employees.


Voss was also an adjunct professor at Georgetown University's McDonough School of Business and a lecturer at the University of Southern California's Marshall School of Business prior to founding his company in 2008.


He worked in the FBI Crisis Negotiation Unit for 24 years and was the FBI's chief international hostage and kidnapping negotiator from 2003 to 2007. From 1986 through 2000, Chris was a part of the Joint Terrorist Task Force for New York City.


Christopher was the lead negotiator on the Jill Caroll case in Iraq and the Steve Centanni case in Gaza in 2006. Before retirement, he worked in more than 150 international hostage situations. Voss was honored with the Attorney General's Award for Law Enforcement Excellence as well as the FBI Agents Association Award for Distinguished and Exemplary Service.



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