From Combative to Constructive | Book Insights on Difficult Conversations by Douglas Stone, Bruce Patton & Sheila Heen

*Difficult Conversations grew out of fifteen years of work at the Harvard Negotiation Project, which focuses on matters of negotiation and conflict resolution. 

*The result is a remarkable guide that lets you in on the powerful techniques that have been employed in world trouble spots to bring opposing sides together and forge new futures. 

*Following the lessons learned from these high-stakes examples will transform your approach to the challenging encounters of everyday life – from requesting a pay rise to ending a relationship. 

*By absorbing the guidance offered in this valuable book, you’ll be well prepared for difficult conversations, rather than desperate to avoid them.

Theme 1: Conflict & The 3 conversations - 0:29

Theme 2: Listening & Thinking - 9:45

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HEAR THE FULL INTERVIEWS MENTIONED IN TODAYS' EPISODE HERE:

YouTube. (2019). Doug Stone & Sheila Heen: "Thanks for the Feedback" | Talks at Google. [online] Available at: https://www.youtube.com/watch?v=SggjK0Gm3I4 [Accessed 19 Mar. 2019].

YouTube. (2019). 34 Habit 5: Seek First to Understand Then to be Understood - Part A: Diagnose Before You Prescribe. [online] Available at: https://www.youtube.com/watch?v=hlPqhM5a-MA [Accessed 19 Mar. 2019].

YouTube. (2019). Last minute Brexit arguments get aggressive. [online] Available at: https://www.youtube.com/watch?v=CR6Q40yuX9U [Accessed 19 Mar. 2019].

YouTube. (2019). The power of difficult conversations | Tara Marcink | TEDxCoMo. [online] Available at: https://www.youtube.com/watch?v=wjY56aFwQus [Accessed 19 Mar. 2019].

Full Title: Difficult Conversations

Year of Publication: 1999

Book Author: Douglas Stone, Bruce Patton, Sheila Heen

To purchase the complete edition of this book click here: https://tinyurl.com/2p82apxd

Book Insight Writer: Tom Butler-Bowdon

Editor: Tom Butler-Bowdon

Producer: Gabe Mara

Production Manager: Karin Richey

Curator: Tom Butler-Bowden

Narrator: Kristi Burns