Take this trip to ancient Iraq and discover how their methods have shaped our customer relations today
Blazing Trails
English - November 02, 2022 04:00 - 18 minutes - 16.8 MB - ★★★★ - 368 ratingsBusiness salesforce Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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The Kanesh Archive, a 4,000 year old collection of tablets discovered in Northern Iraq, reveals that customer service is nothing new. Over 4 millenniums ago, textile merchants would keep records of their sales transactions and customer details! In this eye-opening conversation, we welcome Harvard professor, Gojko Barjamovic, and his partner, Agnete, who reveal that these ancient clay records include orders, detailed feedback and requests, and even expense reports for the traveling salesmen! Who knew Quickbooks (or other software) had a great-great-great grandparent?