Seamless service delivery - Josh Burns & Lana Thorpe

Beyond the Trend

English - July 16, 2021 05:23 - 44 minutes - 83.8 MB
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Previous Episode: Global transformative trends in the public sector - William D Eggers

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In this episode of Beyond the trend, Lana Thorpe is joined by Josh Burns, Product Owner and Director of Digital Services at IP Australia. Together they look at the trend of seamless service delivery & what that means for the customers, teams, and management of IP Australia.

Going beyond the trend, Lana & Josh discuss how delivering seamless experiences requires more than analytics on a single platform. Sharing how IP Australia is getting the most out of agile methodologies and the critical factors to creating personalised, frictionless, and proactive services.

To read the full 2021 Government Trends Report head to: https://www2.deloitte.com/us/en/insights/industry/public-sector/government-trends.html

To connect with our guests:

Lana Thorpe, Deloitte Digital Director, Experience Design Josh Burns, Product Owner and Director of Digital Services at IP Australia