Beyond Rent: Exploring Property Management

Fostering Tech Adoption Among Onsite Teams

May 22, 2022 12:00 - 34 minutes - 23.8 MB

Staying current and implementing new technology can propel a company toward greater success. However, getting your team to embrace change isn't always easy, and often takes more time and effort than initially anticipated. Employing specific strategies can increase your likelihood of success and the speed at which your operation can move. Jonathan Kroll of Visitt joins the podcast to provide insight into maximizing efforts when adopting new technology and how to get your staff onboarded effic...

The Benefits Of Becoming Pet Passionate

May 08, 2022 13:00 - 38 minutes - 26.5 MB

Nearly 70% of American households have at least one pet, which means most renters are searching for pet-friendly rentals. For many property managers, navigating pet policies and procedures can be difficult, especially when service animals are involved. Victoria Cowart of PetScreening joins us in this episode to discuss this important and layered topic, and shares how becoming pet-friendly can not only create better outcomes for your renters, but also improve your experience and potentially h...

Making Your Mark In a Crowded Market

April 24, 2022 13:00 - 33 minutes - 23.1 MB

Dealing with competition is part of any business, especially in the property management industry. As local, regional, and national operators expand, they must find new and innovative ways to stand out in order to succeed. Jordan Davey of Victory Property Management joins the podcast to share her insights about the ever-changing market. Join us as we discuss strategies for competing against larger brands and much more. Learn more about Rent Manager’s industry-leading accounting, reporting, m...

Improving Operations Through Automated Processes

April 10, 2022 13:00 - 32 minutes - 22.4 MB

Creating new processes can be time consuming, but they’re a key factor in driving operational growth and stability. Consistent procedures help ensure your clients and residents stay engaged and satisfied with your services. Taylor Haas of Colorado Realty & Property Management joins the podcast this week to share her experience with implementing automated processes in her business. Join us as we break down the signs that indicate it’s time to revise and update your operational practices. Lea...

Implement Systems That Fuel Growth

March 27, 2022 10:00 - 34 minutes - 24 MB

We’re all seeking growth in our businesses. While most of us believe that we are headed in that direction, not every business will see that hoped-for progress. It takes more than desire to achieve success. More than anything, it requires the right mix of processes, systems, and follow-through. Brian Hughes of BizDev Mastermind joins us to discuss what it takes to scale a property management company—specifically, the systems necessary to experience the growth you’re seeking. Learn more about...

Maximizing the Value of a Maintenance Agreement

March 13, 2022 15:00 - 34 minutes - 24.1 MB

Maintenance agreements are in place to ensure that when equipment stops working, low-cost repairs can take place quickly. However, your maintenance agreement may not provide the level of coverage you expect. Ashleigh Wilson of AuditMate joins the podcast this week to help us understand how to get the most from your maintenance agreement. Join us as we discuss strategies to ensure you receive the maximum coverage and benefits from this important resource. Learn more about Rent Manager’s indu...

Why You Need A Tax Strategy

February 27, 2022 14:00 - 42 minutes - 29.4 MB

What’s an unpopular topic that has a huge impact on your business? Taxes. While most would rather ignore their existence, the reality is a sound tax strategy can make all the difference when it comes to your bottom line. Roland Charles of PMI JCM Realty Group sat down with us to discuss his experiences creating a tax strategy for his operation. Join us as we review the importance of creating a plan for your business and your taxes. Learn more about Rent Manager’s industry-leading accountin...

Are AI-Driven Assistants The Future Of Leasing?

February 13, 2022 13:00 - 36 minutes - 25.4 MB

As the multifamily industry focuses more on resident experience, the leasing process is evolving rapidly to meet today’s demands for convenience. Making sure that a prospect is able to get quick and accurate information about a unit at any time is now critical to a property’s success—and an Artificial Intelligence (AI) leasing assistant can accomplish just that. Brock MacLean joins Beyond Rent to talk about how AI-driven assistants are the answer to starting the resident experience off on th...

Calculating Risk and Winning Big

January 30, 2022 13:00 - 39 minutes - 27.4 MB

Operating a business of any size involves real risk. Managing and understanding how to reduce that risk takes time and training—especially in the property management industry, where increasing your revenue often requires risk. Jen Ruelens of One Focus Property Management joins the podcast to share how she learned to measure risks and provide services that lead to amazing results. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features ...

Adopting Automated Income Verification

January 16, 2022 14:00 - 40 minutes - 27.8 MB

While technology has improved many processes in our industry, some resources are still collecting income verification data in inefficient ways, riddled with fraud opportunities. Moving to an automated income verification service not only provides better data—it also improves the resident’s user experience. Mark Fiebig of The Closing Docs joins the podcast to discuss the challenges he faced as a property manager and how he wants to advance the industry. Learn more about Rent Manager’s indus...

Drive More Online Traffic with SEO

January 02, 2022 11:00 - 37 minutes - 25.9 MB

Digital marketing is critical to your business’ success, but paying for online ads is expensive and doesn’t always produce the results you’re hoping for. Instead, consider investing more time and energy into Search Engine Optimization (SEO). SEO continues to be the most effective way to drive high-quality traffic to your website. On this episode of Beyond Rent, Joe is joined by Stephen Fox of Upkeep Media to uncover the secrets of great SEO that your company can use today to start seeing res...

The Power Of Company Culture

December 19, 2021 14:00 - 38 minutes - 26.4 MB

Building a great company starts with building a great team. How you assemble, motivate, and empower your employees greatly impacts your overall work environment. In this episode, Cynthia Stone joins the conversation to share her thoughts and experiences about building a strong work culture. From communication best practices to efficient recruiting tips to leading during a pandemic, Cynthia provides tangible ideas on how to improve your company culture. Learn more about Rent Manager’s indust...

Consider The Value Of A Business Coach

December 05, 2021 14:00 - 37 minutes - 26 MB

The drive to aim higher and improve existing processes are key characteristics of leaders and successful business owners. Striving for innovation is what takes businesses to the next level; however, even the strongest leaders need assistance and guidance. That’s why it’s wise to seek feedback and coaching as part of your business plan. On this episode of Beyond Rent, we are joined by Amy Ransdell of REVA Global to discuss the value of business coaching, as well as tips to ensure each member ...

The Evolution Of Manufactured Housing

November 21, 2021 14:00 - 38 minutes - 26.6 MB

There's a lot of change happening in the manufactured housing sector. As this segment of the property management industry evolves, many are finding it to be a great way to provide stable, growing communities while remaining affordable. Margaret Goodman joins the podcast to share her insights into how this asset class is performing and how it can be a powerful affordable housing solution. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication f...

Finding Opportunities By Reducing Maintenance Costs

November 07, 2021 12:00 - 37 minutes - 25.8 MB

As a property manager, you have ample responsibilities but limited time and resources. Understanding where to focus your time and energy is key to building a successful operation. One of the greatest ways for property managers to attract more owners—regardless of portfolio size—is to drive down maintenance costs. On this episode of Beyond Rent, Ray Hespen of Property Meld joins the conversation to share his insight into how to quickly and easily reduce the cost of maintaining assets. Learn ...

Resident Screening Beyond The Credit Score

October 24, 2021 13:00 - 40 minutes - 27.8 MB

Ensuring an applicant is the right fit for your rental property isn't easy. Legislation, rules, and regulations help dictate this tricky process. For many operators, one common factor—the credit score—can’t be used to determine applicant’s current financial health. Tom Raleigh of Rent Butter helps us understand what other screening information is available and how it can be used to better match an applicant with a rental. Learn more about Rent Manager’s industry-leading accounting, reportin...

The Importance Of Your Online Reputation

October 10, 2021 13:00 - 37 minutes - 25.5 MB

Whether you’re buying socks or looking for a new place to live, online reviews and ratings greatly influence consumer decisions. Despite being a key metric for apartment searchers, many rental properties have mediocre online reputations. In this episode of Beyond Rent, Alex Bennett of Opiniion and Leif Berg of Kleinman Realty join the podcast to discuss the importance of reputation management, as well as what it takes to improve it. Learn more about Rent Manager’s industry-leading accountin...

Using Technology to Overcome Disruptions

September 26, 2021 13:00 - 39 minutes - 27 MB

As the workforce has become more mobile, companies have had to adopt new technology and processes to adapt. This evolution is often expedited by disruptions faced by an individual company. There’s no question that in recent history, every company faced the same disruption, and some businesses were better positioned to handle it. On this episode of Beyond Rent, Peter Best of Magnum York joins the conversation to share how he uses technology to advance his operations. Join us we dicuss the imp...

Using Technology to Overcome Disruptions

September 26, 2021 13:00 - 39 minutes - 27 MB

As the workforce has become more mobile, companies have had to adopt new technology and processes to adapt. This evolution is often expedited by disruptions faced by an individual company. There’s no question that in recent history, every company faced the same disruption, and some businesses were better positioned to handle it. On this episode of Beyond Rent, Peter Best of Magnum York joins the conversation to share how he uses technology to advance his operations. Join us we dicuss the imp...

Empower Residents To Complete Their Own Unit Inspections

September 12, 2021 13:00 - 35 minutes - 24.5 MB

Ensuring each property and unit are in good condition is a critical part of the property manager's role. To do so, unit inspections are completed routinely by your staff. One of the latest evolutions to property inspections is to transfer the responsibilities: empower residents to conduct periodical inspections, saving your team time. On this episode of Beyond Rent, Marco Nelson of RentCheck and Kim Willett join the conversation to share their thoughts and best practices around property insp...

Reducing Stress So You Can Avoid Burnout

August 29, 2021 13:00 - 39 minutes - 27 MB

There's often more to do than we have hours in the day—this is especially true in the world of property management. When regularly staring down a long to-do list, how can business leaders ensure their hard work will lead to success and not just stress? Rhianna Campbell of Proper Planning knows this struggle firsthand and shares her experience in creating strategies to avoid burnout and reduce stress. Join us as we discuss how to grow your business and create healthier work habits in a conver...

Military Housing: Serving Those Who Serve Us

August 15, 2021 10:00 - 35 minutes - 24.5 MB

Within the various property categories recognizable in our industry, specific and lesser-known housing options exist. VictoryBase is one such provider. By housing actively serving military members and families, the company experiences all the typical obstacles associated with property management, while also navigating the challenges of military life. John Sharkey of VictoryBase joins us to share how he merged his passion for serving those who protect our country with property management as w...

Using Predictive Advertising To Find Better Prospects

August 01, 2021 10:00 - 37 minutes - 26.1 MB

As property managers, one of your primary goals is to increase occupancy. When you harness the power of digital marketing, your business can target and reach a much larger pool of prospects. On today’s episode of Beyond Rent, Joe is joined by PropTech innovator, David Watson. David shares his experiences as a property manager and what led him to start RentVision, a business specializing in SEO and digital marketing strategies for apartment communities. Using predictive advertising, he ensure...

Increasing Your Lease Renewal Rates

July 18, 2021 13:00 - 34 minutes - 23.6 MB

There are many important facets to the lifecycle of a resident, but few are as essential as the lease renewal stage. Deciding to move is costly for residents as well as the property owner, so it’s crucial to create a process that helps keep tenants satisfied and renting from your business. This can be challenging when there is an increase in rent prices. In this episode of Beyond Rent, we’re joined by John Rapisarda of Great Jones. John has gained a lot of experience creating a successful le...

Industry Experts Weigh in on the Eviction Moratorium

July 01, 2021 10:00 - 53 minutes - 36.8 MB

After more than a year, the Center for Disease Control & Prevention’s (CDC) Federal Eviction Moratorium is coming to an end. With the most recent extension expiring on July 31, 2021, we brought together a panel of industry experts from the Institute of Real Estate Management (IREM), the Manufactured Housing Institute (MHI), the National Apartment Association (NAA), and the National Association of Residential Property Managers (NARPM) to discuss how the property management industry can move f...

Strengthen Your Brand Through Your Leasing Process

June 20, 2021 13:00 - 47 minutes - 32.5 MB

A company’s brand is often determined by the way its employees handle communications. The initial interactions between your operation and its prospects during the leasing process is critical to your residents’ experiences and the perception of your property. To gain insight on how to create a stronger brand, Mike Sullivant of SBD Housing joins the podcast to discuss the role technology and content creation play in driving the leasing process. Join us as we dive into a conversation that goes ...

Finding Your Place In The Manufactured Housing Industry

June 06, 2021 13:00 - 43 minutes - 30.2 MB

The world of real estate management is full of different property types that can be owned or managed, with manufactured housing standing out as unique from apartment and single-family rentals. It’s an industry that’s attracting more attention and new investors. That’s why we sat down with Glenn Esterson, a veteran in the manufactured housing field, to learn more about the advantages and challenges associated with the industry. In addition to sharing his insight and experiences, Glenn also pr...

Establish Better Prospect Relationships with Leasing Automation

May 23, 2021 13:00 - 41 minutes - 28.8 MB

Well-established process automation sets your business apart from the competition. It’s also one of the best ways to provide a smooth, cohesive leasing experience for prospects. Through leasing automation, you can completely streamline property showings, screenings, and communication between you and your prospects. Abi Wasserman of ShowMojo joins us to discuss the mutual benefits of leasing automation for renters and your property management company. Learn more about Rent Manager’s industr...

Navigating New Resident Screening Legislation

May 09, 2021 13:00 - 41 minutes - 28.8 MB

Keeping up with the latest resident laws and regulations is extremely important for your business. In the past few years, the property management industry has seen an increase in new legislation impacting resident screening. It’s imperative that you’re staying up-to-date and compliant. To gain a deeper understanding of these changes, we sat down with Ashli Allen of AmRent, a leader in the resident screening industry. Join us for a conversation that goes Beyond Rent. Learn more about Rent...

Leveraging the Value of a Great Resident Experience

April 25, 2021 13:00 - 43 minutes - 29.6 MB

There’s been a massive push to improve resident experiences—it can be the difference between a renewed lease and an empty unit. Ensuring that your processes, communication methods, and amenities are meeting today’s standards in such a competitive market takes serious focus and determination. This week on Beyond Rent, Joe is joined by Nick Latz of Zego (Powered by PayLease) to discuss what it takes to provide an outstanding resident experience, valuable ways to increase retention, and the pot...

A, B, C: What Property Class Is Right For You

April 11, 2021 13:00 - 38 minutes - 26.2 MB

Determining how to operate your properties is closely tied to the types of rentals you manage. Understanding the challenges each class of property faces can help property managers identify and focus on which type is best for them. Bob Preston of North County Property Group joins Beyond Rent to discuss why he decided to focus on Class A properties. We discuss how that strategy became his focus, as well as the challenges that these properties present. He shares the steps other property manager...

Are Short Term Rentals For You?

March 28, 2021 13:00 - 57 minutes - 39.4 MB

Now more than ever, short-term rentals are gaining attention. Thanks to modern technology and listing services, finding and using short-term housing is easier than ever. The increasing demand has led many operators to expand their offerings in order to enhance their earning potential. This week on Beyond Rent, Jeremiah Hines of Neat Suites and Flow Property Management joins the podcast to discuss his success with leveraging short-term rentals to find new revenue. Jeremiah shares his experien...

How to Develop A Digital Marketing Strategy

March 14, 2021 14:00 - 38 minutes - 26.2 MB

Digital marketing has revolutionized the way prospects search for and interact with listings. With the rise of online rental marketplaces like Zillow, Hot Pads, and Trulia, renters are flooded with options and new property discoveries. These days, it’s crucial for property managers to curate a solid online presence and ensure they’re getting their vacant spaces in front of the right potential residents. Drawing on years of industry experience, Allie Langohr of Rentsync understands these chal...

How to Lead with Intention & Innovation

February 28, 2021 14:00 - 44 minutes - 30.8 MB

Building a successful company takes a lot more than a few innovative ideas and a well-curated business plan. Intentional management and continual improvements that shape your operations to be both efficient and effective is what will set your business apart. Mike Sullivant and his team at SBD Housing are constantly searching for new ways to reinvent their processes. SBD Housing invests their time and trust into resourceful tech to achieve peak customization and productivity, allowing them to...

Building a Better Culture Around Mental Health

February 14, 2021 14:00 - 50 minutes - 35 MB

As a leader, it’s crucial to understand your employees’ needs and communication styles to help them reach their full potential. There’s power in empathy and fostering a culture that prioritizes your team’s mental wellness. With the ongoing challenges caused by the pandemic, it’s especially important to be in tune with your team’s workload, mental health, and to do what you can to decrease burn out. This week on Beyond Rent, Joe is joined by Kellie Tollifson, the 2020 NARPM President and owne...

Growth Through Passion and Process

January 31, 2021 14:00 - 1 hour - 42.8 MB

Creating a successful business requires the perfect mix of skill, vision, patience, and time. There is no substitute for hard work, but it is possible to scale your business faster and extend growth longer by tapping into your passion and utilizing the right processes. Ryan Narus has built a successful property management company and joins the podcast to discuss the key principles that have guided him along the way. His company, The Archimedes Group, focuses on manufactured housing, but his ...

Building Successful Construction Projects

January 17, 2021 14:00 - 52 minutes - 36.3 MB

Given the wide variety of different tasks property managers handle daily, oversight of construction and renovation projects usually falls to the bottom of the list. But these often-overlooked projects offer the perfect opportunity to build connections while creating or updating space in your property. Chrissie Valdini of Rookwood Properties has found success in facing construction projects head-on and is working to empower others to do the same. Join Chrissie as she shares her strategy for c...

Increasing Your Income

January 03, 2021 14:00 - 1 hour - 41.3 MB

Every company is interested in increasing income, especially during times of uncertainty. But increasing revenue is no easy task, especially when budgeting doesn’t allow for new services. After 40+ years in the industry, Grace Property Management has learned the hard way how to drive new revenue. Marc Cunningham, owner of Grace Property Management, joins us to share three ways every property manager can generate higher incomes without adding new services. Listen in as he shares his insights ...

How New Tech Is Creating New Efficiencies

December 20, 2020 14:00 - 53 minutes - 37 MB

Technology can yield growth and strength for your business. However, the multitude of different tech options available makes it difficult to choose the right solution that meets your needs. Mark Roady of MAR Management has made adopting new proptech a part of his company's philosophy and watched his organization flourish because of it. In this episode, we discuss how to choose the right tech solutions and review the implementation process. We talk about strategies to get your team on board w...

Navigating Legislation & Regulation

December 06, 2020 14:00 - 39 minutes - 27.1 MB

Keeping up with the shifting regulations and legislation of the property management industry can be tiresome and time-consuming. Luckily, you are not alone; there are great organizations and individuals ready to help guide us on the path to knowledge and compliance. Scott Abernathy of Property Management, Inc and the 2020 NARPM President-Elect joins us today to discuss how to stay informed and what to watch for as we head into 2021. Learn more about Rent Manager’s industry-leading account...

Improve & Automate Your Workflow

November 22, 2020 14:00 - 40 minutes - 28.1 MB

Are you getting the most out of your software? Between your daily tasks and keeping up with the latest upgrades, chances are there are features you’re not taking advantage of. Our guest, Curtis Dudley of IT In Flow, LLC, is an expert at helping companies leverage technology to improve their workflows, implement automation, and track performance. Join us as we discuss how to grow and scale-up your company like never before by leveraging technology! To learn how Rent Manager can improve your...

Pandemic Triumphs & Challenges: A Property Manager's Perspective

November 08, 2020 14:00 - 54 minutes - 37.4 MB

As this thoroughly unpredictable year progresses, we are constantly trying to adapt to new staggering sets of changes. For professionals who work in the property management industry, the shifting procedures and protocols are increasingly difficult to keep up with. In the episode of Beyond Rent, Joe sits down with Jared Behrens of American Realty Property Management to discuss how Jared and his team have been navigating this challenging new era of property management. They cover everything fr...

Rethinking Revenue Strategies

October 25, 2020 13:00 - 1 hour - 41.7 MB

Increasing revenue is at the heart of just about every business decision. In property management, there are more ways to increase revenue than just through rent. In today’s episode, Ethan Lieber of Latchel discusses what he’s learned about fulfillment systems throughout his career and how they can be applied to property management. We get deep into how operators can find additional revenue and fundamentally shift how they run their business, allowing them to go BEYOND RENT! To keep up with ...

API Driven Workflows

October 11, 2020 13:00 - 53 minutes - 37 MB

As a property manager, it’s crucial to constantly evolve your strategy, keep up with trends, and step outside of your comfort zone in order to stay relevant in this extremely competitive industry. You should expect your software to do the same in return. An adaptable API platform provides a true sense of freedom, as well as opportunities to integrate with some incredible tech that can automate nearly every facet of your operation. This week on Beyond Rent, we are joined by Joe Schultz of All...

Curating Resident Benefit Packages

September 27, 2020 13:00 - 53 minutes - 36.5 MB

Making your communities stand out to potential residents is the goal of every property management company. Historically, marketing your properties’ amenities served as the top attention-grabber for prospects. As the industry has evolved, additional opportunities to enhance the leasing experience have manifested in the form of resident benefit packages. In this episode, we are joined by Andrew Smallwood from Second Nature, an experienced resident-benefit-package curator, to discuss how the in...

Feed Your Community & Engage Your Residents

September 13, 2020 13:00 - 36 minutes - 25.4 MB

Adam Lowy grew up assisting his dad and uncle with their New Jersey-based moving company, and always felt bothered and unsettled by the amount of food left behind during the moving process. In 2009, he seized the opportunity to make a difference and began asking customers if they had any food that they’d like to donate to the local foodbank. In a few short years Adam expanded this charitable giving into an organization called Move for Hunger. In this episode, Adam shares his combined passion...

Communication Silos

August 28, 2020 13:00 - 51 minutes - 35.5 MB

Chris Griesinger, Director of Implementation & Training at LCS, joins us to discuss the challenges and solutions for property management communications. We review how Chris and his teams work with Rent Manager customers to improve their operations and greatly streamline their communication efforts, in addition to best practices for mass communication through Rent Manager. To keep up with evolving industry trends and learn helpful Rent Manager advice, visit our blog as well as our LinkedIn, ...

Introducing Beyond Rent: Exploring Property Management

July 06, 2020 17:00 - 4 minutes - 2.96 MB

Property management is an ever-changing field that seems to evolve just when you think you have a solid grasp on it. That’s why it’s imperative to stay informed and pivot along with the industry. Beyond Rent is a brand-new podcast full of the latest best practices, trends, and technology affecting property management today. Hear from true trailblazers and agents of change from all walks of the industry - experienced owners, leasing professionals, tech pros, esteemed smart-home innovators, ...

Beyond Rent: Exploring Property Management

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