Residing in Zeeland, Michigan, Monica is the Executive of Operational Excellence for the Performance Strategy Group. Monica had always been very relationship driven.  Her secret sauce is always about how many people that she can help. Monica was a bank teller at the age of 15. 15, seriously, 15 years old handling all that cash.  Then the downturn of the economy changed all that, and her new career found her, and now she gets to help others learn and grow.  Monica see's setbacks as opportunities, hindsight is 20/20, and through all that, gets to better the pond.  Thank you Monica.