Scaling Customer Support with Megan McMullin

How can you scale support with limited resources? What are the best ways to foster a strong community around your SaaS product? We continue Season 2 with Megan McMullin, the customer onboarding specialist at MeetEdgar. Megan breaks down how they transitioned from simple email support to various video formats, the tools for content creation, and much more.

Visit our website for the detailed episode recap with key learnings.

Show notesMeetEdgar — Megan’s place of work, a social media scheduling toolDemio, Livestorm — webinar toolsLoom — tool used for video recordingStreamYard — a tool for streaming directly to multiple platformsIntercom — a popular inbox management and messaging toolSlack - Internal communication toolPitch — a presentation tool for teamsSlack, Trello — popular project management tools

Connect with Megan on  LinkedIn.

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This show is brought to you by Userlist — the best tool for sending onboarding emails and segmenting your SaaS users. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.