#70 - Radical Listening and Practical Empathy with Babz Jewell of Variant
Awkward Silences
English - June 29, 2021 19:16 - 31 minutes - 28.6 MB - ★★★★★ - 74 ratingsTechnology research product ux design product management research ops uxr ethnography customer interviews Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: #69 - Thinking Styles and "Average" Users with Indi Young
What the heck is empathy, anyway? What does empathetic research really look like in practice? Babz Jewell—an ethnographic sociologist and Principal UX Researcher at Variant—joined Erin and JH to share her practical approach to empathy and active listening and how these skills have transformed her UX research process.
Babz talked about…
How active listening can help UX researchers improve their entire research process.
Building better relationships with stakeholders.
Using notetaking to be a better active listener.
Visit the blog for the full transcript and links to resources mentioned in this episode: https://bit.ly/babz-jewell
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