#54 - From Start to Finish: End-to-End Experience Teams with Danielle Smith of Express Scripts
Awkward Silences
English - November 24, 2020 18:49 - 26 minutes - 49.1 MB - ★★★★★ - 74 ratingsTechnology research product ux design product management research ops uxr ethnography customer interviews Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Understanding your product from start to finish is easier said than done. The same goes for integrating research into every stage of a project. Danielle Smith found that she would often work on foundational projects for a product team, then move right along to the next thing, losing sight of the end-to-end experience. When she was tasked with building the research team at Express Scripts, she knew she wanted to have a better view of the big picture. So she brought data scientists, analysts, pro survey designers, and user researchers together to create a superpowered experience team.
Danielle talked about…
How combining different disciplines has improved her recruitment process.
Being able to support more cross-functional career interests.
What she’d do differently if she built a team like this from the ground up again.
---
Send in a voice message: https://podcasters.spotify.com/pod/show/awkwardsilences/message