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Episode 89 - Exceeding Customer Expectations: Part 2
Aviation Business Podcast
English - February 17, 2020 10:00 - 7 minutes - 8 MB - ★★★★★ - 10 ratingsBusiness Education business leadership aerospace aviation strategy Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 88 - Exceeding Customer Expectations: Part 1
Next Episode: Episode 90- Exceeding Customer Expectations: Part 3
Marriam-Webster defines the word "lagniappe" as a small gift given to a customer by a merchant at the time of a purchase. In this episode of the Aviation Business Podcast, you'll learn the concept of lagniappe and how it relates to exceeding customer expectations.