Episode 155: Exceeding Customer Expectations

Aviation Business Podcast

English - May 24, 2021 09:00 - 6 minutes - 15.5 MB - ★★★★★ - 10 ratings
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Previous Episode: Episode 154: Leadership and Legacy

Next Episode: Episode 156: Execution - Key Performance Indicators

Ron Kaufman was quoted "Exceeding expectations is where satisfaction ends and loyalty begins." In episode 155 of the Aviation Business Podcast let us revisit a key approach and mindset to exceeding customer expectations called "plussing" coined by Walt Disney himself.