Ask Marc – Service design workshops
Innovating experiences with service design | Smaply podcast
English - April 02, 2021 15:00 - 38 minutes - 35.5 MBManagement Business Marketing service design journey mapping journey maps design thinking customer experience user experience employee experience human centered design customer journey innovation Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
In this session, we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together?
Please find the video, transcript, screenshots and more resources on this episode on https://www.smaply.com/blog/ask-marc-service-design-workshops
Overview
[2:00] Introduction
[10:45] What are the upsides and downsides of in-person and digital workshops?
[13:25] What is your advice for the duration of an online workshop?
[15:35] Is there an optimal size in terms of people for a workshop?
[21:50] Do you think the future will be to be physically in a workshop, but using a digital tool to work together?
[24:00] How do you manage more dominant workshop attendees to make sure there is an even amount of interaction?
[30:10] Can you talk a little bit about the best ways to co-create with users in a workshop setting? Do they participate just like other participants? How do you best facilitate that co-creation?
[33:45] In a journey mapping team, how do you use the breakout rooms? And how do you keep an overview and a shared understanding of the journey?