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Creating a Positive Patient Experience
Agile&Me: A physical therapy leadership podcast series
English - October 25, 2023 18:00 - 49 minutes - 33.9 MB - ★★★★★ - 11 ratingsMedicine Health & Fitness physical therapy healthcare leadership healing business physical therapists business advice Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Welcome to another episode of Agile and Me, a Physical Therapy Leadership Podcast series. In this episode, we dive into the world of patient experiences with our special guest, Joanna Bailey. Joanna, who has been a recurrent patient of physical therapy, brings a unique perspective to the table.
What sets Joanna apart is her extensive background in healthcare, spanning three decades. As a minister and hospital chaplain, she's been a vital part of interdisciplinary discussions with rehabilitation teams, both in pediatric and adult care settings. With a keen eye for chart notes and a deep understanding of what physical therapists look for in their assessments, Joanna offers invaluable insights.
Tune in as Joanna shares her personal journey as a patient, highlighting her positive experiences at a clinic. Discover the key factors that made her journey exceptional and what clinic directors can learn from her firsthand encounter.
Joanna provides a little bit of backgroundRegistration and onboarding10 minutes in, The initial visit – The evaluationFollow up visitsDischarge experienceWhat things went well?How could the experience have been improved?To learn more about us, visit our website at https://www.allianceptp.com/