Greg Kihlstrom - Continuous improvement of AI & customer experience

Agile Digital Transformation

English - November 16, 2023 09:00 - 29 minutes - 20.3 MB - ★★★★★ - 5 ratings
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Previous Episode: Jan Pilhar - Unlocking the power of AI for enterprise-wide transformation

Next Episode: Emily Yorgey - Intentional UX in the age of persuasive & manipulative tech

Greg Kihlstrom is a customer experience and marketing technology transformation consultant, author, and keynote speaker, as well as the host of The Agile Brand podcast.

In this episode, we talk about continuous improvement of AI and customer experience. We break down the concept of AI maturity and discuss how agility goes hand in hand with continuous improvement. We also speak about the need for responsible AI adoption, which Greg wrote about in a recent CMSWire article.

Links & mentions:

cmswire.com/digital-experience/ai-in-business-friend-or-foe-choose-wisely linkedin.com/in/gregkihlstrom gregkihlstrom.com