The Surprising Way to Combat Client Churn w/ Jonathan Ewing

Agency Life

English - July 06, 2023 04:00 - 44 minutes - 30.8 MB - ★★★★★ - 22 ratings
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Previous Episode: 3 Keys to Capacity Management w/ Amber Kemmis

Next Episode: Lessons from Agency Layoffs (& the Road Ahead) w/ Nicole Pereira

What if we told you there was a way to improve your client relationships and reduce churn before retention is even a concern?

Jonathan Ewing, Director of APCO Worldwide, joins the podcast to talk about how agencies can foster positive relationships with clients and reduce churn even before the onboarding process is finished. He discusses the importance of predicting and acting on client needs, and how adjusting your services and strategies accordingly improves retention and keeps clients happy and satisfied from day one.

Connect w/ Jonathan: https://www.linkedin.com/in/jonathanewing/

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