023 – Creating an amazing client experience with Laura Elizabeth
Agency Highway
English - November 20, 2018 21:00 - 39 minutes - 31.7 MB - ★★★★★ - 13 ratingsBusiness Technology business marketing entrepreneur entrepreneurship entrepreneurs leadership interview success productivity socialmedia Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Laura Elizabeth tries to make her client’s experience working with her as amazing as possible. At one point in the interview, she talks about how she goes as far as to make every email, worksheet and phone call “amazing.” Keeping clients happy is important if you want to get referrals, and I think we all ... Read more
Laura Elizabeth tries to make her client’s experience working with her as amazing as possible. At one point in the interview, she talks about how she goes as far as to make every email, worksheet and phone call “amazing.”
Keeping clients happy is important if you want to get referrals, and I think we all want those.
We discuss:
Getting a start on freelancing sites, and if they still workWriting amazing emails without writing them from from scratch every timeA template for weekly check in emails that delight clientsHow to prevent clients constantly asking questions and distracting you from your workHow to create standard operating procedures
Resources mentioned in the episode
aText and TextExpanderLaura's portal pluginDesign AcademyContent Snare's client portal
Connection Info
Bio
Laura Elizabeth is a designer with a hankering for cross stitch and rockets. She runs Design Academy which aims to help developers conquer their fear of design. She's also launched her first product called Client Portal—a client-friendly way to keep your projects organised.