Building Right Relationships - Ben Callahan - Agencies That Build #005

Ben Callahan is the Founder of the Build Right workshop series and President of Sparkbox, a group of web makers that develop their client’s product and team during projects and through their Build Right training. 

 

Takeaways:

It is easy to get distracted by our technology rather than having personal conversations. However, that one on one connection builds relationships further than any piece of tech could.
It is ok to mess up! Transparency is key to good communication with a client. When mistakes happen try having a mindset of continuous improvement and lean on your coworkers for support.
The core of a great business relationship is transparency, trust, and honesty. This builds stability and shows your clients you have their best interest in mind.
“There is a lot of potential reward in being a hyper-specialized company. But the risk of course is choosing an industry. If something happens external to your group then all your marketing is focused on that niche.” ~Ben Callahan
Bring different voices to the table when looking for solutions. “Have a workplace that has a lot of different perspectives, different experiences because that is going to bring a lot of interesting solutions to the surface.” ~Ben Callahan
Career advice from Ben Callahan, embrace the leader within you. 

 

Links:

Personal/Business Website: https://bencallahan.com
LinkedIn: https://www.linkedin.com/in/bencallahan/
Twitter: https://twitter.com/bencallahan
Company Website: https://seesparkbox.com

 

Busted Myths:

Technology does not solve problems for us. There is always a person behind the tool. Building relationships is more important than building a product.

 

Ways to Tune In:

iTunes - https://podcasts.apple.com/us/podcast/agencies-that-build/id1533003876
Spotify - https://open.spotify.com/show/04KrB9JKLJ7lxoBZQQpSSH?si=zljWTjmwSK-ht50WPpesOg
Stitcher - https://www.stitcher.com/show/agencies-that-build
Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuYWdlbmNpZXN0aGF0YnVpbGQuY29tL2ZlZWQueG1s
YouTube - Full video - https://youtu.be/kIT_bMbKqY8