Episode 10: [Special] Optimizing patient experience and acquisition- Pt 2 Management and KPIs

We have key performance indicators for our business, but what about for our patients? We need to consider both and in this episode we dive in. We also talk about patient management and as always, focus on giving your patients an amazing experience and streamlining processes so that you can have a life too!

Key KPIs to consider:

Website traffic Success of marketing initiatives (cost per lead)New patient inquiriesNew patients bookedPatient retention rate- how many visits do they stay for?How many new and follow up patients per week?Patient experience rating – if applicableRevenueProfit % cost of goods sold (see Budgeting section)

https://www.naturopathicmentorship.com/courses/covid/lessons/optimizing-patient-experience-and-acquisition-pt-2-management-and-kpis

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