42: Focus on Service Excellence

Accelerate Your Performance

English - September 23, 2019 09:00 - 18 minutes - 12.6 MB - ★★★★★ - 29 ratings
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Previous Episode: 41: The Value of Great Service

Next Episode: 43: Connecting with Young Professionals

Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room.

This episode addresses questions, such as:

How can leaders build a culture around service?What 3 tactics does Donna Kirby recommend for applying service excellence in your organization?How are the employee experience and customer experience intertwined?

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