Call Baiting: Don’t Get Hooked

Call baiting is a tricky technique used by consumers, their attorneys or other nefarious organizations to entrap accounts receivable management professionals who work diligently to follow the letter of the law. Think about it—as an ARM professional, have you ever spoken with a debtor who was reading from a script, talking on a speaker phone or perhaps being coached by a third party? If so, you may have been chatting with a call baiter.

In this episode of ACA Cast titled “Call Baiting: Don’t Get Hooked,” John Bedard, owner of the Bedard Law Group in Atlanta, and Greg Ruffino, director of training at Williams and Fudge in Rock Hill, South Carolina, offer sound advice and tips on recognizing and dealing with call baiters. This informative episode is a follow-up to Ruffino’s well-attended session on call baiting featured at ACA International’s 2019 Convention & Expo in San Diego.