10 Minutes to Better Patient Communication
176 episodes - English - Latest episode: 11 days ago - ★★★★★ - 12 ratingsThis podcast gives health professionals tools and information to improve patient communication and education. Today, with your next patient or client. I take a communication or education issue that professionals have raised, dig into it with some research, then give you a strategy you can use in your practice right away. And I do it all in about 10 minutes. Complete show transcripts, archive & notes at healthcommunicationpartners.com
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Episodes
Reflective practice on bias in healthcare: 4 questions
June 26, 2020 02:36 - 8 minutes - 7.6 MBConversations about bias, healthcare, and the importance of reflection have gone global. In this episode, you’ll learn 4 questions you can ask yourself–or a group you’re in–to engage in some reflective practice around bias in healthcare. You’ll also hear about Dr. Liebel’s upcoming online course about reflective practice. EPISODE TRANSCRIPT Today’s episode, like every episode, […] The post Reflective practice on bias in healthcare: 4 questions appeared first on Health Communication Partners.
Supporting reflection and action in healthcare
June 12, 2020 02:26 - 11 minutes - 10.1 MBThis is a time for reflection and action. As individuals, and collectively in our organizations and institutions. Here’s how we can provide support. EPISODE TRANSCRIPT Today, perhaps more than ever, professionals across the health sector are stopping and asking hard questions of ourselves. About what we do, what we take for granted, and how we […] The post Supporting reflection and action in healthcare appeared first on Health Communication Partners.
How ordinary conversations in healthcare may contribute to health disparities Rebroadcast
May 29, 2020 16:04 - 11 minutes - 9.35 MBHealth related inequalities are front page news again with COVID. But what can individual health professionals do about helping to reduce health disparities? In this episode, you’ll learn about the role that ordinary, everyday language can play in health disparities, and what you can do to help. EPISODE TRANSCRIPT Health related inequalities are front page […] The post How ordinary conversations in healthcare may contribute to health disparities Rebroadcast appeared first on Health Communicat...
[Rebroadcast] How ordinary conversations in healthcare may contribute to health disparities
May 29, 2020 16:04 - 11 minutes - 9.35 MBHealth related inequalities are front page news again with COVID. But what can individual health professionals do about helping to reduce health disparities? In this episode, you’ll learn about the role that ordinary, everyday language can play in health disparities, and what you can do to help. EPISODE TRANSCRIPT Health related inequalities are front page […] The post [Rebroadcast] How ordinary conversations in healthcare may contribute to health disparities appeared first on Health Communic...
Patient communication during COVID with Dr. Bevery Zavaleta
May 15, 2020 01:54 - 12 minutes - 8.66 MBWhat does COVID mean for clinician-patient communication? Dr. Beverly Zavaleta talks to us from the front lines about the significant communication challenges presented by COVID, how she and her team are dealing with them, and what’s she’s learned about making words matter. Photo: Beverly Zavaleta Communication from clinicians to their patients, and those patients’ families, […] The post Patient communication during COVID with Dr. Bevery Zavaleta appeared first on Health Communication Partners.
Reflective writing about COVID with Dr. Ann Ancona
May 01, 2020 01:04 - 10 minutes - 7.43 MB“Reflective writing” sounds serious. Can it really lighten the mood? We say yes! In this episode, I talk with Dr. Ann Ancona of Kent State University about the power of reflective writing to help us stop and get some perspective. And it doesn’t have to be heavy and involved. We break down a reflective writing […] The post Reflective writing about COVID with Dr. Ann Ancona appeared first on Health Communication Partners.
Dr. Ashley Love on interprofessional communication during a health crisis
April 17, 2020 02:39 - 10 minutes - 7.38 MBThis former state epidemiologist helped guide her state through the H1N1 outbreak. She talks to us about how challenging interprofessional communication can be during a crisis, what she learned from H1N1, and two things health pros can do to improve their communication right now. EPISODE TRANSCRIPT When there's a health crisis, clear communication is crucial. […] The post Dr. Ashley Love on interprofessional communication during a health crisis appeared first on Health Communication Partners.
Learning from COVID: 15 reflective practice prompts
April 03, 2020 02:26 - 10 minutes - 9.42 MBYou don't have a choice but to be involved in the COVID-19 pandemic. But you can choose what you learn from this experience. Here are 15 prompts for you to choose from. Each will help you reflect on what you’re learning right now, wherever you’re at, whatever you’re going through. EPISODE TRANSCRIPT This episode is for […] The post Learning from COVID: 15 reflective practice prompts appeared first on Health Communication Partners.
Infodemics, trust, and communication about COVID-19
March 20, 2020 02:00 - 10 minutes - 9.23 MBWHO has identified an infodemic around COVID-19. To be sure, it can be tough for anybody to make sense of the information flooding around the coronavirus. This episode looks at what trust has to do with communicating information. You’ll learn what you can do to help your communication reflect trust. Over the years I've spoken […] The post Infodemics, trust, and communication about COVID-19 appeared first on Health Communication Partners.
Dr. Beverly Zavaleta on living with cancer and how it changed her approach to patients
March 06, 2020 03:34 - 10 minutes - 7.55 MBWhen this physician was diagnosed with cancer, she confronted her assumptions about patients, communication, and education. Dr. Beverly Zavaleta tells us what happened, and how it changed her practice. At Health Communication Partners, we work quite a lot with communication between patients and clinicians. But what happens when a clinician becomes the patient? Today you'll […] The post Dr. Beverly Zavaleta on living with cancer and how it changed her approach to patients appeared first on Hea...
Why it’s important to identify your goals for patient education (and 1 quick way to do it)
February 21, 2020 03:58 - 10 minutes - 8.68 MBWhen’s the last time you thought about your goals when you’re educating a patient? Really and honestly? As no-brainer as it may seem, you’d be surprised what you can gain from stopping and thinking about your patient education goals. Doing so can save you time and frustration. In this rebroadcast of one of our earliest […] The post Why it’s important to identify your goals for patient education (and 1 quick way to do it) appeared first on Health Communication Partners.
4 Reminders when communicating about a health threat
February 07, 2020 03:33 - 10 minutes - 8.84 MBThe coronavirus continues to make global headlines, and people are eager for information. Here are four reminders, if you are one of the many health professionals communicating with patients or the public about the coronavirus, or any health threat. EPISODE TRANSCRIPT The coronavirus has people talking, reading, tweeting, and viewing. One of the core communication […] The post 4 Reminders when communicating about a health threat appeared first on Health Communication Partners.
2 steps to help improve your professional communication
January 24, 2020 03:13 - 10 minutes - 8.95 MBIt can be tricky talking to professionals who are outside our usual group. No matter your role in health, you may find yourself working in interdisciplinary or multisector teams. In this episode, you’ll learn 2 steps you can take–on your own–that can help you smooth out some bumps whenever you’re communicating with other health professionals. […] The post 2 steps to help improve your professional communication appeared first on Health Communication Partners.
Health literacy as an interaction Part 2
January 10, 2020 03:18 - 8 minutes - 7.51 MBLately, health literacy has been talked about as a process, more than just a trait an individual has. This process includes social interactions. In this episode, you’ll learn what kinds of social interactions make up someone’s health literacy, and why approaching health literacy as an interaction is good news for your work with patients or […] The post Health literacy as an interaction Part 2 appeared first on Health Communication Partners.
Multimodality and health literacy
December 27, 2019 03:09 - 10 minutes - 8.99 MBIf you care about health literacy, the term multimodality may become a welcome addition to your toolbox. In this episode, you’ll learn what multimodality is, some of what it has to do with health literacy, and 3 ways you can put it to work. You’ll also learn about the scholar we have to thank for […] The post Multimodality and health literacy appeared first on Health Communication Partners.
Taking another look at bias
December 13, 2019 03:27 - 9 minutes - 8.26 MBConversations about bias usually center on how we think about others. In this episode, I’m inviting you to take a slightly different angle on bias. Listen in if you’re interested in addressing bias in words and actions. Hi. This is 10 Minutes to Better Patient Communication from Health Communication Partners. I'm Dr. Anne Marie Liebel. […] The post Taking another look at bias appeared first on Health Communication Partners.
Rebroadcast of Patient Communication: Aristotle helps you break it down
November 29, 2019 03:21 - 10 minutes - 8.93 MBThis rebroadcast of one of our early greatest hits shows you how to break down any communication, thanks to Aristotle. We combine ancient rhetoric and New Literacy Studies to give you: 5 parts of any communication – whether you’re talking, writing, or even producing videos 2 ways to put what you’ve learned to use, right […] The post Rebroadcast of Patient Communication: Aristotle helps you break it down appeared first on Health Communication Partners.
Some more health literacy basics
November 15, 2019 03:43 - 10 minutes - 8.94 MBThere’s exciting things happening in the health literacy field. As big as health literacy has become, the term can still cause some confusion. And for good reason! In this episode you’ll learn some not-so-basic basics about health literacy, and some suggestions to help you with health literacy in your context. EPISODE TRANSCRIPT Health literacy is […] The post Some more health literacy basics appeared first on Health Communication Partners.
Samantha Cinnick on challenges in team communication
November 01, 2019 02:58 - 8 minutes - 6.16 MBThe importance of successful team communication can’t be overstated–in clinical medicine or in public health. In this episode, Samantha Cinnick of the de Beaumont Foundation shares her experiences handling tricky team communication, in complex large-scale projects, as an early career public health professional. EPISODE TRANSCRIPT Hi. This is 10 Minutes to Better Patient Communication from […] The post Samantha Cinnick on challenges in team communication appeared first on Health Communication ...
Dr. Jane Shaw on end-of-life conversations in Veterinary Medicine
October 25, 2019 03:12 - 10 minutes - 7.42 MBIn this BONUS episode, I talk with Dr. Jane Shaw about end-of-life conversations. Dr. Shaw leads the Veterinary Communication program at Colorado State University, and veterinarians face this particular communication challenge on a constant basis. What she shares may be helpful to you, no matter what difficult conversations you find yourself in. Here is a […] The post Dr. Jane Shaw on end-of-life conversations in Veterinary Medicine appeared first on Health Communication Partners.
Health literacy as an interaction, Part 1
October 18, 2019 02:10 - 10 minutes - 9.09 MBOne of the important developments in health literacy research is the shift toward approaching health literacy as an interaction. This can sound a bit challenging, but fear not! In this episode, you’ll learn about one remarkable person, and one powerful, nearly century-old concept, that can help you understand health literacy as an interaction. EPISODE TRANSCRIPT […] The post Health literacy as an interaction, Part 1 appeared first on Health Communication Partners.
Dr. Paul Ranelli on “Giving and gathering” information
October 04, 2019 02:56 - 8 minutes - 6.68 MBTime is always a factor for health providers, and Pharmacists are no exception. In this episode, Dr. Paul Ranelli from the University of Minnesota College of Pharmacy's Duluth Campus tells us about one concept that helps him and his students get the most out of their time with patients–even if they only get a minute! You […] The post Dr. Paul Ranelli on “Giving and gathering” information appeared first on Health Communication Partners.
Mental health stigma and our everyday language
September 20, 2019 01:50 - 10 minutes - 9.58 MBStigma is created and perpetuated partially through everyday language. Learn about steps to help you be aware of the terms you use around mental health. Image by Silentpilot from Pixabay EPISODE TRANSCRIPT Hi. This is 10 Minutes to Better Patient Communication from Health Communication Partners. I'm Dr. Anne Marie Liebel. Earlier this week I was […] The post Mental health stigma and our everyday language appeared first on Health Communication Partners.
[Rebroadcast] Why talking about unconscious bias can make people nervous
September 06, 2019 02:47 - 10 minutes - 15.9 MBRight now, I’m supporting the folks at Cleveland Clinic in their ongoing work addressing bias. I thought this would be a good time to replay an early episode, where I talk about some of what I’ve learned over the years about people’s fears around addressing bias. Episode transcript Hi. This is 10 minutes to Better […] The post [Rebroadcast] Why talking about unconscious bias can make people nervous appeared first on Health Communication Partners.
Building BRIDGES
August 23, 2019 02:40 - 10 minutes - 9.16 MBCommunicating and working across differences is tough, no matter who you are. In this episode you’ll learn about Building BRIDGES – what we do, how we do it, and why. Would you like to learn how to #BuildBRIDGES? Just click here. EPISODE TRANSCRIPT Hi, this is 10 Minutes to Better Patient Communication from Health Communication […] The post Building BRIDGES appeared first on Health Communication Partners.
Two ways to improve the metaphors you use
August 09, 2019 02:59 - 9 minutes - 7.85 MBMetaphors are everywhere in healthcare. They’re powerful teaching tools and memory aids. But are you saying what you think you’re saying? In this episode, I'm giving you two tools to help you think about the metaphors you use, so you can have a better chance of giving the message you want to give. Image by John Hain from […] The post Two ways to improve the metaphors you use appeared first on Health Communication Partners.
The story of our first 50 podcast episodes
July 26, 2019 02:07 - 11 minutes - 8.79 MBIt’s the 50th episode of 10 Minutes to Better Patient Communication! What happens when two complete podcast newbies start a series? How did we make it to 50 episodes on different topics? Go behind the scenes to hear our story, and what’s coming next. EPISODE TRANSCRIPT Hi, this is 10 Minutes to Better Patient Communication […] The post The story of our first 50 podcast episodes appeared first on Health Communication Partners.
Dr. Ann Ancona on communication when the patient’s a provider
July 12, 2019 02:10 - 10 minutes - 8.26 MBI interview Dr. Ann Ancona about a specific communication challenge she faces as a provider and an educator: communication when the patient (or parent) is a medical professional. You’ll learn why this can be a problem, what can go wrong, and what to keep in mind the next time you’re communicating with a patient or […] The post Dr. Ann Ancona on communication when the patient’s a provider appeared first on Health Communication Partners.
What does “healthy” mean to your patient or client?
June 28, 2019 02:34 - 11 minutes - 9.41 MBYou have information that will help your patients be healthier. But what about when you have differences of opinion on what healthy means? In this episode, I'm diving into these differences. And you’ll learn how to keep differences from getting in the way, when they occur between you and your patient. EPISODE TRANSCRIPT As providers, you […] The post What does “healthy” mean to your patient or client? appeared first on Health Communication Partners.
3 Questions to help you evaluate the emotional impact of your words
June 14, 2019 02:33 - 10 minutes - 9.3 MBEmotion always comes into interpersonal communication. This episode focuses on the emotional impact you want your words to have when you're communicating with a patient or client–and the words and phrases you’re using to make it happen. You’ll learn 3 questions that’ll help you dig into the how and why of your affective communication. EPISODE […] The post 3 Questions to help you evaluate the emotional impact of your words appeared first on Health Communication Partners.
Tackling some structural issues in interprofessional communication
May 31, 2019 02:12 - 9 minutes - 8.6 MBInterprofessional communication is all the rage these days! No, seriously, if you want to get work done on big problems, it means talking to people outside your hallway. In this episode, you’ll learn some of the structural issues that can get in the way of interprofessional communication. And how to address them, so you can get […] The post Tackling some structural issues in interprofessional communication appeared first on Health Communication Partners.
How ordinary conversations in healthcare may contribute to health disparities
May 17, 2019 01:07 - 11 minutes - 9.98 MBCan ordinary language undermine equity? Research has shown that health care providers can unintentionally contribute to health disparities. In this episode, we'll take a look at the role that ordinary, everyday language can play in health disparities, and what you can do about it. EPISODE TRANSCRIPT Recent research has shown how public health, medical care, […] The post How ordinary conversations in healthcare may contribute to health disparities appeared first on Health Communication Partners.
Heads up! Managing 3 key areas of concern in interprofessional communication
May 03, 2019 02:10 - 11 minutes - 9.68 MBWith the move to team-based care, and increased focus on population health, professionals who have not traditionally worked together are finding themselves around the same metaphoric or literal table. In this episode, you’ll learn about three levels of concern that can emerge during interprofessional communication – and what you can do to manage them. EPISODE […] The post Heads up! Managing 3 key areas of concern in interprofessional communication appeared first on Health Communication Partners.
5 quick wins for your patient communication
April 19, 2019 02:21 - 9 minutes - 8.67 MBPatient communication can feel like a marathon. It’s certainly a complex set of endeavors. Sometimes, you just need a quick win. In this episode, you’ll learn 5 quick wins that will help boost your patient communication efforts. They’re speedy, they’re right here, and they’re all grounded in a commitment to reducing health disparities. Mark, set, […] The post 5 quick wins for your patient communication appeared first on Health Communication Partners.
Can health literacy be a stumbling block?
April 05, 2019 02:55 - 11 minutes - 9.85 MBIn this episode, you’ll learn one way health literacy can be a stumbling block. And it might not be the one you’d expect! You’ll also learn three ways around this ‘stumbling block.’ EPISODE TRANSCRIPT I recently talked about health literacy in a session titled: "The Stumbling Block: Health Literacy." The overall theme was building blocks, […] The post Can health literacy be a stumbling block? appeared first on Health Communication Partners.
My single best piece of advice
March 22, 2019 02:14 - 11 minutes - 9.5 MBDo you care about communication and education in health care? Good. This episode is for you. No matter what your role is as a health professional, what your specialty or topic is, or who your audience is, this episode is about the single best piece of advice I can give you. That is all. Just […] The post My single best piece of advice appeared first on Health Communication Partners.
Chronic disease apps and health literacy
March 08, 2019 03:02 - 11 minutes - 9.64 MBWhat does health literacy have to do with apps specifically for chronic disease? Quite a lot, it turns out. In this episode you’ll learn about issues of engagement, accessibility, and relevance when it comes to apps for chronic disease management. You’ll also learn three things you can do to bring into focus the health literacy […] The post Chronic disease apps and health literacy appeared first on Health Communication Partners.
Questioning assumptions in digital health tools
February 22, 2019 03:31 - 10 minutes - 9.42 MBIt's easy to think about technology and machines as objective, neutral, value-free. But just this month, three recent major organizations–TIME magazine, NPR, and the AMA–have published work about bias in technology. In this episode, my brother Joe (who’s a health IT pro) and I take a look at a TIME magazine article about research into bias […] The post Questioning assumptions in digital health tools appeared first on Health Communication Partners.
Is mentoring on your mind? 4 ways to think about mentoring in the health professions
February 08, 2019 03:39 - 11 minutes - 10.1 MBWhether you are a mentor, have a mentor, or want a mentor, this episode’s for you. I break down four domains–four ways of thinking–about mentoring and mentoring programs that may be helpful to you in the health professions. EPISODE TRANSCRIPT A couple years ago, I had a set of conversations with a physician in Academic Medicine who […] The post Is mentoring on your mind? 4 ways to think about mentoring in the health professions appeared first on Health Communication Partners.
4 useful reminders about health literacy
January 25, 2019 03:05 - 10 minutes - 9.36 MBI'll invite you, for a moment, not to worry about health literacy, but to see it as something you can work with. In this episode, you’ll learn 4 helpful reminders when it comes to health literacy and your patients. EPISODE TRANSCRIPT In the last several years, health literacy has become the patient safety and quality […] The post 4 useful reminders about health literacy appeared first on Health Communication Partners.
One communication problem that can derail digital health tools
January 11, 2019 02:26 - 5.21 MBClear communication in digital health tools can be more complicated than it seems. In this episode, you’ll learn about: a surprising communication roadblock in digital health how it can derail a digital health tool two things you can do about it. And for this episode…for the very first time….I have a co-host! (NB We’re talking via […] The post One communication problem that can derail digital health tools appeared first on Health Communication Partners.
While reducing your medical jargon, focus on shared meaning
December 28, 2018 02:46 - 11 minutes - 9.97 MBThe providers I hear from tell me that they’ve been doing a good job cutting down on their use of medical jargon. And I believe it! Lately, in my experience as a patient (and pet owner, and patient family member), I’m hearing providers use more and more everyday language to explain or define medical phenomena. […] The post While reducing your medical jargon, focus on shared meaning appeared first on Health Communication Partners.
Being proactive about digital health tools in your organization
December 14, 2018 02:51 - 10 minutes - 9.24 MBDigital health tools, despite their potential, can unintentionally leave people behind – in various ways. In this episode, you’ll learn 3 steps to being proactive about the digital health tools offered in your organization. EPISODE TRANSCRIPT A health care administrator was talking with me about digital health tools. They're everywhere, he acknowledged, pointing to several […] The post Being proactive about digital health tools in your organization appeared first on Health Communication Partn...
How smart phones can help you with patients' health literacy
November 30, 2018 02:33 - 11 minutes - 9.83 MBNo, this isn’t about an app. It’s about smart phones, and what they have to teach you about health literacy. In this episode, you’ll learn: how health literacy is hidden in plain sight why it’s not all about reading how smart phones can help you understand health literacy, and reach more patients! EPISODE TRANSCRIPT A […] The post How smart phones can help you with patients' health literacy appeared first on Health Communication Partners.
3 communication tips for hotspotting teams
November 16, 2018 02:21 - 10.6 MBHave you heard of hotspotting? No, not those mobile internet connections. The health system near you is probably hotspotting, even if that’s not exactly what they call it. Hotspotting is the name of one approach to collecting claims data to identify and assist those individuals who frequently use health systems, but are poorly served by […] The post 3 communication tips for hotspotting teams appeared first on Health Communication Partners.
Do you make these 6 mistakes in your cross-cultural communication?
November 02, 2018 01:15 - 178 BytesThe rise of non-communicable disease. The opioid epidemic. Widening health disparities. These complex health issues are also complex communication issues. As physicians, providers, public health professionals, medical educators, and patient advocates, you are communicating with people every day about difficult, emotionally-charged, and ‘taboo’ topics. And you are sometimes talking with people from different social and […] The post Do you make these 6 mistakes in your cross-cultural communicat...
Health literacy and health apps
October 19, 2018 01:40 - 178 BytesTalking about health apps turns out to be a complex health communication issue, wrapped in another complex health communication issue. If you talk about, manage, or develop health apps, this episode is for you. You’ll get a quick glance at the field; why health literacy matters; and three things you can do to stay on […] The post Health literacy and health apps appeared first on Health Communication Partners.
First anniversary episode: Some health literacy basics
October 05, 2018 01:35 - 12 minutes - 178 BytesIt’s the first anniversary of the “10 Minutes to Better Patient Communication” podcast series! We’re proud, and we’re grateful to you our listeners. We’re celebrating Health Literacy Month as well. If you’ve ever wondered what all the fuss is about when it comes to health literacy, this is for you. You’ll learn some of the […] The post First anniversary episode: Some health literacy basics appeared first on Health Communication Partners.
"Any conversation about care is also a conversation about culture."
September 21, 2018 01:19 - 11 minutes - 178 BytesHow do you communicate with patients with whom it seems you have little in common? You know by now that cross-cultural communication matters to outcomes. But it is complex work that merits support. In this episode, you’ll learn about the easily-overlooked first step in cross-cultural communication. And it’s something you can do on your own. […] The post "Any conversation about care is also a conversation about culture." appeared first on Health Communication Partners.
One way to save time in patient education
September 07, 2018 01:23 - 178 BytesThe nurse administrator looked at me and said, "Time. Everything is about time." This episode is about not wasting time in your patient encounter when it comes to education. You’ll learn one way to save time when you’re educating patients, why it works, and how easy it is to do. EPISODE TRANSCRIPT The nurse administrator […] The post One way to save time in patient education appeared first on Health Communication Partners.