How to Deal With Haters

Everyone has haters. Even if you sold ice cream, someone would hate you. In the mortgage business, things go wrong and people aren’t going to be happy with you all the time. I’m going to share 3 strategies to help you deal with haters in this episode.

I used to have a business called Client Caller, where we would call your past clients. One of the salespeople signed up a guy who said that he would join as long as Scott Peckford wasn’t involved. The salesperson thought I was just an owner and not involved, so he signed up. He ended up finding out I was involved and cancelled his subscription. I had no idea who he was or how I had offended him.

What did I do? Instead of getting upset and agonizing over it, I used him as an example to teach my kids that if you create anything and put it out there, someone will hate you. You aren’t accountable for others’ feelings. Understand that you aren’t there for them.

So, how do you deal with haters? The first advice I have is to understand that you can’t win them all and you can’t control everything. Secondly, be curious and be compassionate; try to learn what is going on from their perspective.

Finally, elevate your communication from 2D to 3D. Tone can be easily misread in emails and make things worse. Put in the effort in to picking up the phone and maybe you can change their perspective, but don’t worry if you can’t.

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Check out our other podcast, I Love Mortgage Brokering: www.ilovemortgagebrokering.com