Building A Customer-Centeric Team Culture
Zen bites
English - November 16, 2022 08:00 - 10 minutes - 23.1 MB - ★★★★★ - 1 ratingEntrepreneurship Business Marketing spiritual resilience business continuity entrepreneur agile mindfulness disaster recovery sales Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In Today's competitive and highly saturated markets, companies must remain at the top of the game by embracing new strategies. One least explored and implemented strategy is the customer-centric culture. Although rarely considered, companies that have adopted the customer-centric culture have 60% more profits than those that don't use it. Customer-centric culture prioritizes customers' needs, desires, and overall satisfaction.
Tune in!
During this episode, you will learn about;
[00:01] Episode introduction
[00:21] Today's focus; creating a customer-centric team culture
[01:53] Defining customer-centric
[02:42] The importance of creating a customer-centric team culture
[04:02] Steps to implementing customer-centric team culture in a workforce
[04:12] #1 Active listening
[04:53] #2 Empathy
[05:46] #3 Properly training staff
[06:55] #4 Customer satisfaction
[07:04] How to ensure customer satisfaction
Notable Quotes
"Customers dictate whether businesses will succeed or not." [00:49]
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