Episode 03 - When Did We Start Getting Lazy?

You Might Not Like It

English - November 19, 2018 11:30 - 24 minutes - 45.7 MB - ★★★★★ - 14 ratings
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Previous Episode: Episode 02 - Ms. Beltempo Doesn’t Decide, She Simply Does

Next Episode: Episode 04 - The System Broke Down, and Someone Got Hurt

Let's be real, it SUCKS to take a microscope to your business and look for the cracks. What's not *really* working... Where are you falling flat? This episode dives into customer care and how EMOTIONS play into every part of the experience, from acquisition of new clients, to branding and marketing, all the way until delivery.

The minute you start getting lazy about these tiny details and stop progressing is the same minute that your competition can smell the blood. They want your clients and they crave more than anything to treat them BETTER and deliver a customer experience that puts yours to shame.

Don't worry though, there's a tried and true method for keeping your edge. Let's talk about it.

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