Discovering London’s Luxury From Towering Heights at the Iconic Shangri-La The Shard

0:42: Welcome back to X8; thanks so much for joining us and subscribing!

1:33: Intro and welcome Kurt Macher, General Manager, Shangri-La Hotel

2:00: How do you keep your hotel that’s kinda hidden in plain sight, so exclusive?

3:03: What makes the guest experience so unique at all Shangri-La properties?

3:51: How do you hire an over-the-top staff that is so extraordinarily focused on empathy?

4:57: You have an incredibly unique infinity pool! What’s the concept and it’s uses?

6:14: About the next installation! 

6:40: Is London still a very walkable city what with all of the new construction, etc?

7:18: What’s the vision for the near future, now that the pandemics’ hold is lessening?

9:25: On Storytelling through Architecture. Ref: The Freedom Tower elevator ride

How can people find out more about your properties? Web: https://www.the-shard.com Socials: @TheShardLondon on Twitter  INSTA & Facebook

10:09: Thank you Kurt and thank you for joining us! Stay safe & keep traveling!!

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