You Don’t Get Exceptional Customer Service Without Exceptions

Exceptional customer service is critical whether you are a start up or a major cooperation. In this episode, Tom and Tracy discuss why 3D print companies need to eliminate the finger pointing and solve the problem at hand. Examples of companies that have done it right, done it wrong, and some that made Tom into […]

Exceptional customer service is critical whether you are a start up or a major cooperation. In this episode, Tom and Tracy discuss why 3D print companies need to eliminate the finger pointing and solve the problem at hand. Examples of companies that have done it right, done it wrong, and some that made Tom into the investigator but still worked to fix the problem.

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